From hereinafter DJ FINANCE (.co.uk) shall be known as 'We'.
1. General
• Goods are not supplied on a trial basis.
• Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.
• All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going ‘live'. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.
2. Pricing
• All prices are quoted are inclusive of VAT unless otherwise stated.
• Prices and promotional offers are subject to change without notice. All are subject to availability.
• All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.
3. Payment
• Access, Mastercard, Visa, Switch, Solo, Delta cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer.
• Your credit/debit card will be charged at the time of order in order to secure the goods.
• Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.
• Personal or business cheques may be express cleared for a nominal fee of £15.
• No property or title of the goods shall pass from dj finance to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.
4. Shipping
• If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.
• All shipments in transit from DJ Finance are covered by carrier's insurance.
• The Customer's signature will be required at the time of receipt and goods cannot be left without such a signature.
• Claims for non delivery, missing items or damage to good in transit must be made as soon as possible.
• ‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify DJ Finance as soon as possible.
• Failed delivery due to customer (i.e. customer not present or refused goods) which are returned to DJ Finance are subject to a £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply.
• Acceptable orders which have been placed and cleared by 3pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc.). If an order has not cleared in time, DJ Finance will contact the customer to inform them of any delay.
• Delivery charges are for Mainland UK only, extra carriage will be charged for deliveries to Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Highlands of Scotland.
• Heavy single items over 20 kg eg speakers, bassbins, heavy stands etc will incur extra carriage charges. Any single item over 30 kgs are subject to £50 carriage per item over 30kg. If you would like to know extra charges call 02380 784500.
• Sefour and Zomo stands require an additional carriage charge starting from £15.00 depending on which stand due to size and weight and Zomo stands are shipped from Germany.
* DJ Finance defines ‘cleared orders' as orders that have cleared funds and security checks.
* Paypal orders can only go to the registered address not third party addresses.
5. Warranty
• All products are covered by the manufacturer's warranty.
• ‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify DJ Finance as soon as possible.
6. Consumer Rights Act 2015
The following terms apply to mail order consumers as defined in the Consumer rights act.
• The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 14 days the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation and returns the goods within 14 days from date of delivery.
a/ If a consumer exercises his/her right to cancel a Contract, DJ Finance shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellations, provided that the consumer shall not be entitled to a prepayment in the event that:
a1/ He/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or has been used
a2/ The Goods are marked, damaged or not in the same condition in which they are sold.
• The consumer is responsible for the cost of returning any unwanted items,
Goods that cant be returned under distance selling regulations are
There are some goods you cant return if you simply change your mind, including
CDs, DVDs, or goods with software if you have either broken the seal if it has one or used the software, eg controllers, Production software or DAW, Turntables that have been used.
Perishable and other items that deteriorate rapidly such as flowers or presonalised goods
Tickets for concerts, plays etc
Underwear and earrings
Equipment purchased by a business eg Sole trader, Limited Company, Church, Schools, Colleges etc or used for a business. Is a business to business and is excluded from distance selling regulations, eg Nightclubs, bars, mobile DJs, in bars, pubs, restauraunts and private parties, businesses etc etc
If the goods are not returned in the same condition as sold we reserve the right to charge a handling fee of 10% or decline the return
7 We share information with our finance provider Paybreak.
8 3RD Party cashback deals
Please note the following are excluded from cashback deals Pioneer, Rane, Denon, Technics. Also 0% finance is not available with cashback deals, any order with 0% finance using a cashback site will be cancelled
These terms and conditions do not affect your statutory rights and should be read in conjunction with our refunds policy which is available to read here
